Terms of Service & End-User License Agreement

By downloading or playing Pixel Art Heist (the “Game”) you agree to these Terms. If you do not agree, do not play. Nothing in these Terms limits consumer rights that your local law grants and does not allow to be waived — where these Terms conflict with such rights, your rights win.

1. Who may play

You must be at least 13 years old (or the higher minimum digital-consent age in your country, e.g. 16 in parts of the EEA) or have a parent/guardian’s permission — the parent/guardian then accepts these Terms.

2. Your license

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and play the Game on devices you own or control, for private, non-commercial entertainment. The Game is licensed, not sold. We (and our licensors) own the Game, its code, art, audio, names, and all related IP. No rights are granted except as stated here.

3. Accounts, saves, and deletion

The Game creates an anonymous account to save your progress; you may optionally link Google Play Games or Apple Game Center to make progress portable. You can delete your account and cloud data at any time in Settings or at https://pixel-art-heist.web.app/delete-account. Deletion is permanent, including purchased virtual items (statutory refund rights are unaffected).

4. Virtual items and currency

The Game sells and grants virtual items (e.g. coins, lives, power-ups, “no-ads”). Virtual items:

• have no real-world value, are not redeemable for money, and cannot be transferred or exchanged outside the Game;
• are a license, not property; the quantities, pricing, and behavior of virtual items and game systems may be rebalanced as part of operating a live game (we will not remove already-purchased “no-ads” functionality while the Game is offered);
• purchases are final except as provided by the app store’s refund policies or your statutory rights.

EU/UK consumers: by purchasing virtual items you request immediate delivery and acknowledge that, once delivered, the 14-day withdrawal right for digital content no longer applies — without prejudice to your legal guarantee rights for defective digital content.

5. Purchases and refunds

All purchases are processed by Google Play or the Apple App Store as merchant of record, under their payment terms. Refund requests go through the store’s refund process first; statutory rights (including EU/UK digital-content conformity remedies and Australian Consumer Law guarantees) are unaffected. Prices include applicable taxes where the store collects them. Purchases by minors are the responsibility of the consenting parent/guardian.

6. Fair play (acceptable use)

You agree not to: cheat, exploit bugs for advantage, use automation/bots, tamper with the Game’s memory, network traffic, or save data; manipulate the device clock to gain resources; decompile, reverse engineer, or create derivative works except to the extent your local law permits it notwithstanding this clause; resell access or virtual items; or interfere with the Game’s servers or other players. We may investigate and take action under Section 9.

7. Updates and availability

The Game is a live service: content (including levels), features, and balance are delivered and changed over the internet. Some features require a connection. We may update, modify, suspend, or discontinue the Game or any part of it. If we permanently shut the Game down we will give reasonable advance notice in-Game where practicable; refunds for the mere cessation of a free-to-play service are limited to those required by law and store policy.

8. Privacy

Our Privacy Policy explains what we collect and why. It is part of your relationship with us but is not incorporated as a contract term where local law treats it separately.

9. Termination

You may stop playing (and delete your account) at any time. We may suspend or terminate your license and account for material breach of these Terms (especially Section 6), fraud, or legal necessity — with notice and an explanation except where the breach is severe or notice is legally restricted. On termination, Sections 2 (ownership), 4 (virtual items), and 10–14 survive.

10. Disclaimers

The Game is provided “as is” and “as available” to the extent your law allows. We do not promise uninterrupted, error-free operation. For consumers, statutory guarantees (e.g. under EU digital-content rules or the Australian Consumer Law) apply and are not excluded.

11. Limitation of liability

To the extent permitted by law: we are not liable for indirect, incidental, or consequential losses, or loss of data/virtual items caused by events outside our reasonable control, and our total liability is capped at the greater of (a) the amounts you paid us in the 12 months before the claim and (b) EUR 50. Nothing limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or willful misconduct, or any liability that cannot legally be limited (including consumer guarantees).

12. Indemnity (non-consumers)

If you use the Game in breach of Section 6 and that breach causes a third-party claim against us, you will reimburse our reasonable resulting costs. This clause does not apply where prohibited by consumer law.

13. Governing law

These Terms are governed by the laws of British Columbia, Canada. If you are a consumer, you also enjoy the mandatory protections of the law of your country of residence, and you may bring proceedings in your local courts. EU consumers may use the European Commission’s ODR platform.

14. App-store terms

Apple: These Terms are between you and us, not Apple. Apple has no obligation to furnish maintenance or support, has no warranty obligation beyond refunding the purchase price (if any), and is not responsible for claims relating to the Game (product liability, legal compliance, consumer protection, IP). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. You represent you are not in a US-embargoed country or on any US restricted-party list. Your use must comply with the Apple Media Services Terms.

Google: Your use must also comply with the Google Play Terms of Service. Where Google’s EULA terms for Play-distributed apps conflict with these Terms, these Terms control between you and us to the extent allowed.

15. Export & sanctions

You may not use the Game in violation of export-control or sanctions laws applicable to you or to us.

16. Miscellany

If a clause is unenforceable, the rest stands. Our failure to enforce is not waiver. You may not assign these Terms; we may assign to a successor of the Game’s business with notice. We may amend these Terms; material changes are announced in-Game at least 14 days before taking effect, and continued play after that constitutes acceptance — if you disagree, stop playing and delete your account (Section 3).

Contact

Systems of Play Consulting Inc., 329 Howe Street #1155, Vancouver, BC V6C 3N2, Canada · support@systemsofplay.com